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Privacy Policy
TERMS AND CONDITIONS
These terms and conditions (the "Terms and Conditions") govern the use of https://sensorybalancespace.ca (the "Site"). This Site is owned and operated by Queer Alchemy & Cheryl Folland Guidance. This Site is an ecommerce website.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of Queer Alchemy, Cheryl Folland Guidance, Cheryl Lien and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Accounts
When you create an account on our Site, you agree to the following:
You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; andAll personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.
Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.
Limitation of Liability
Sensory Balance Space Inc., The VIP Hub and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Sensory Balance Space Inc., Cheryl Lien, The VIP Hub and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the Province of British Columbia, Canada.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Refunds
Sensory Balance Space Inc. does not offer refunds on products and services rendered in part or in full beyond the scope of individual contracts and agreements.
Disputes
In the event that calm and respectful discourse cannot resolve a dispute, all parties agree not to sue but rather pursue third party impartial mediation and/arbitration at their own expense in lieu of legal action and agree to abide by the decision of said mediation and arbitration.
All parties will be responsible for their own costs associated with the dispute resolution process except in the case of vexatious complaints without merit.
A fee at the determination of the mediator or arbitrator will be levied to the full extent of Canadian Law if the claim of dispute is deemed unfounded or without merit.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
C/O 214 Columbia St, Nanaimo, British Columbia, Canada, V9R 4M2
You can also offer feedback through the contact us form available on our Site.
Effective Date: September 8, 2025.
Privacy Policy
Effective date: 4th day of September, 2023
https://sensorybalancespace.ca/about (the "Site") is owned and operated by Cheryl Lien.
Cheryl Lien is the data controller and can be contacted at:
214 Columbia St, Nanaimo, BC, V9R 4M2
Purpose
The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:
The personal data we will collect;
Use of collected data;
Who has access to the data collected; and
The rights of Site users.
This Privacy Policy applies in addition to the terms and conditions of our Site.
GDPR
For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the "GDPR"). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.
We have not appointed a Data Protection Officer as we do not fall within the categories of controllers and processors required to appoint a Data Protection Officer under Article 37 of the GDPR.
Consent
By using our Site users agree that they consent to:
The conditions set out in this Privacy Policy.
When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.
You can withdraw your consent by: Written Request Via Email to [email protected]
Legal Basis for Processing
We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR.
We rely on the following legal bases to collect and process the personal data of users in the EU:
Users have provided their consent to the processing of their data for one or more specific purposes; and
Processing of user personal data is necessary for us to take, at the request of a user, steps before entering a contract or for the performance of a contract to which a user is a party.
If a user does not provide the the personal data necessary to perform a contract the consequences are as follows: The functionality of communication and product delivery will be limited or impossible.
Personal Data We Collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.
Data Collected Automatically
When you visit and use our Site, we may automatically collect and store the following information:
IP address;Clicked links; and
Content viewed.
Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site:
First and last name;
Age;
Date of birth;
Email address;
Phone number;
Address; and
Payment information.
This data may be collected using the following methods:
Filling out forms for program applications;
Newsletter sign up; and
Creating an online account to access materials and membership perks.
How We Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.
The data we collect automatically is used for the following purposes:
Optimize offers, website functionality, and streamline communication.
; and
Deter fraudulent activity via AI and bots and ensure all online shared spaces are safe and inclusive for 2SLGBTQIA+ folks and other marginalized communities.
The data we collect when the user performs certain functions may be used for the following purposes:
To ensure safety of clients.;
To ensure only legal adults in their country of origin are accessing services with Queer Alchemy & Cheryl Folland Guidance.
; and
To communicate with clients and potential clients.
Who We Share Personal Data With
Employees
We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.Third Parties
We may share user data with the following third parties:
The VIP Hub is the host of Queer Alchemy and uses third party apps (like Stripe payment systems, PayPal, Google Business).
We may share the following user data with third parties:
Links clicked while using site;Products purchased;Unidentifiable demographics; andPersonal data used by those apps not stored in Queer Alchemy Database where a user may already have an account (PayPal).
We may share user data with third parties for the following purposes:
Efficiency in user experience.
Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.
Other Disclosures
We will not sell or share your data with other third parties, except in the following cases:
If the law requires it;
If it is required for any legal proceeding;
To prove or protect our legal rights; and
To buyers or potential buyers of this company in the event that we seek to sell the company.
If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.
How Long We Store Personal Data
User data will be stored for six months from the time of your last activity. After six months of inactivity, you will receive an email sequence asking you to renew or deny consent of data and communications from this Site going forward. All users who neither renew or deny consent via email communication will be marked as inactive in our system.
All inactive user data is deleted permanently after being inactive for 90 days following the automated process.
You will be notified if your data is kept for longer than this period.
How We Protect Your Personal Data
Our host, The VIP HUB, uses the strongest available browser encryption and stores all of their data servers in secure locations. All data is only accessible to Sensory Balance Space Inc. company members.
Data collected will never be sold or shared with any third party other than those outlined in these terms and services for the purpose of user experience and site functionality.
Data will never be shared without user written and signed consent and can be requested and expunged at any time a user deems necessary.
While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.
International Data Transfers
We transfer user personal data to the following countries:
Canada; and
United State of America.
When we transfer user personal data we will protect that data as described in this Privacy Policy and comply with applicable legal requirements for transferring personal data internationally.
If you are located in the United Kingdom or the European Union, we will only transfer your personal data if:
The country your personal data is being transferred to has been deemed to have adequate data protection by the European Commission or, if you are in the United Kingdom, by the United Kingdom adequacy regulations; or
We have implemented appropriate safeguards in respect of the transfer. For example, the recipient is a party to binding corporate rules, or we have entered into standard EU or United Kingdom data protection contractual clauses with the recipient.
Your Rights as a User
Under the GDPR, you have the following rights:
Right to be informed;
Right of access;
Right to rectification;
Right to erasure;
Right to restrict processing;
Right to data portability; and
Right to object.
Children
The minimum age to use our website is 18 years of age. We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our privacy officer.
How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact our privacy officer here:
Do Not Track Notice
Do Not Track ("DNT") is a privacy preference that you can set in certain web browsers. We do not track the users of our Site over time and across third party websites and therefore do not respond to browser-initiated DNT signals. We are not responsible for and cannot guarantee how any third parties who interact with our Site and your data will respond to DNT signals.
How to Opt-Out of Data Collection, Use or Disclosure
In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below:
You can opt-out of the use of your personal data for marketing emails. You can opt-out by clicking unsubscribe at the bottom of any email or emailing [email protected] and communicating your needs.
Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.Complaints
If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority.
Contact Information
If you have any questions, concerns or complaints, you can contact our privacy officer, Cheryl Lien, at
________________________________________
214 Columbia St, Nanaimo, BC, Canada, V9R 4M2